Top notch customer service might be one of the main reasons customers buy from you.Ī bad customer service experience can make someone go somewhere else for the products or services they need or want. Hiring the right customer service provider ensures that your customers get the best possible experiences. Give Your Customers the Best Experience Possible There is no question that running a business can be mentally and emotionally draining, which is why you should do everything you can to keep stress to a minimum. The less stress you are under, the more effectively you will be able to run everything. You will have a whole team of professionals to take care of the day-to-day responsibilities, freeing you up to focus on other crucial components of your business. When you make the decision to outsource customer service, you won’t have to deal with all of the stress that comes with managing it. The professionals that you outsource these responsibilities to will already have the training and knowledge necessary to meet all of your needs. Assuming you already have the right employees on your team to fill the customer service positions, training them is time consuming and expensive. No Training RequiredĬompanies that decide to run an in-house customer service team may need to train their employees about how to provide consistent and reliable customer service. When you hire an outside firm to handle your customer service needs, you will be able to keep your employees focused on other important aspects of running the business. Running an in-house customer service team doesn’t just increase your overhead, it can also devour your resources. However, getting the support services you need for your customers doesn’t have to put you over budget if you know who to hire.Ī professional contact center or answering service will already have everything required to handle your customers professionally, efficiently and affordably. The technology and payroll liability that are required to run a professional customer service team or contact center can be quite pricey. Customer service outsourcing offers a convenient and affordable solution. Save MoneyĪs nice as it might be to have your own in-house customer service team or call center, it can be very costly. Plus, an in-house customer service operation can be prohibitively expensive and cumbersome to manage.įortunately, there are skilled and reliable service providers in this industry that you can trust to help you maintain the integrity of your business while also reducing your overhead. Research shows that 60% of businesses consider customer service to be one of the most important aspects of running a successful business so it’s important to get it right. There are a lot of reasons why so many businesses have decided that third party contact centers are the best option for providing their customers with excellent customer service experiences. Provide timely service and create the absolute best customer service experience possible, right? But how can you ensure you’re providing prompt customer service? Have you ever considered outsourcing your customer service? Even if the response only lets them know that you’re aware of the issue and that you’ll be getting back to them during normal business hours. Good business practice suggests you answer emails within 24 hours, however, if you answer within 10 to 30 minutes, clients will be impressed. (Unless you are outsourcing your calls to call centers with agents that do not speak the language of your clients properly and provide frustrating customer service experiences.)Ī good after-hours service can log issues, put callers at ease, and set expectations for follow-up calls or emails, from the appropriate person in your company, with resolution.Ĭompanies that do not offer live agent service after-hours will typically leave clients to the next available channel of communication like a contact form on a website or email. If you provide live answering after-hours, you are building rapport with your customers even when you cannot personally answer your phones. Did you know that 60% of people will no longer leave a message on a voice mail? Timely customer support does not necessarily mean “on the spot” resolution it just means a timely response that sets a proper expectation for follow-up and resolution.įor example, if you list a phone number on your website, be sure that there is someone on the other end to pick up the phone. Your customers don’t want to wait days or even hours for responses to their questions or help with their problems and, in most cases, if you force them to wait they will take their business elsewhere. Whether answering the phone or responding to email inquiries, in today’s fast paced business climate, failure to respond to customer inquiries in a timely fashion, could be the difference between success and failure.
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